Defining the Cost of Patient Reimbursement

When conducting a clinical trial, patients are often reimbursed for their time to participate and remain engaged throughout the study.

Reimbursing a patient is not as simple as it sounds. Ensuring blinded identities, secure transactions, accurate, fast payment delivery is a complex task that falls on the responsibilities of the researchers who likely have a myriad of other tasks they could (and should) be completing.

Many research sites have taken the route to reimburse patients with cash, checks, gift cards or money orders – but all of these, while seemingly a simple solution, bring a host of challenges and increased workload on the research site.

This has driven many research sites, CROs and sponsors to look for a better way to reimburse their subjects. Many are often surprised at the “cost” of a better, more controlled way to distribute patient reimbursements. This is because the cost of reimbursing that patient is not always clear.  The ROI is “soft” – and comes in a time, resource savings.

It is a common struggle for research sites, CROs and sponsors to have a hard time quantifying the time, costs and resources spent on patient reimbursement. Here are key factors that come into play:

  1. The cost of writing a check, distributing cash (risks associated)
  2. Rework, human error
  3. Limitations with visibility, traceability
  4. Patient dropout due to delayed reimbursement

Getting a full understanding of what exactly these costs are and, more importantly, how they are affecting the performance of your research site, will enable you to gain a better understanding of the impact that an automated reimbursement solution can provide.

Kyle Cunningham
Written by Kyle Cunningham

As Chief Product Officer, Kyle leads the strategic direction of product development, ensuring that Greenphire solutions are constantly evolving to address client needs.